Jaya 11 Privacy Policy — Full details on how your personal information and data are protected

This Privacy Policy ("Policy") applies between Jaya 11 ("we", "Platform") and all users of the jaya11.im website ("you", "member"). It describes how we collect, use, store, and protect your personal information.

Jaya 11 is a trusted online Sports Betting and gaming platform for members in Bangladesh. Our Privacy Policy is built in accordance with international data protection standards.

By using this Platform or creating an account, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

Jaya 11 collects various types of information to deliver our services. A full breakdown by category is provided below:

Automatically Collected Information

Some information is collected automatically when you access the platform, including:

• Device operating system and browser version.
• The IP address of your internet connection.
• Session duration and pages visited.
• Referral source (how you found our site).

Jaya 11 uses collected information for the following purposes:

• Account Management — Registration, login, password recovery, and KYC verification.
• Transaction Processing — Deposits, withdrawals, and bonus distributions.
• Customer Support — Resolving complaints, answering questions, and providing technical support.
• Security Assurance — Fraud detection, cyberattack prevention, and anti-money laundering.
• Service Improvement — Analyzing user experience and improving the Platform.
• Marketing Communications — Promotions, offers, and important updates (with your consent only).
• Legal Compliance — To meet regulatory requirements.

Jaya 11 never sells your data. However, it may be shared with trusted third parties in limited circumstances:

• Payment Processors — Mobile banking providers such as bKash, Nagad, and Rocket receive the information needed to process transactions.
• Identity Verification Services — Authorized verification agencies involved in the KYC process.
• IT Service Providers — Contracted providers for secure hosting and cloud services.
• Law Enforcement — In cases of court orders or legal obligations.
• Anti-Fraud System — With regulatory authorities to prevent fraud and money laundering.

Every third party is bound by a confidentiality agreement with us and may only use your data for specified purposes.

Jaya 11 uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies — To maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies — To analyze Platform speed and performance.
• Functionality Cookies — To remember your preferred language, layout, and other settings.
• Analytics Cookies — To collect anonymous data for understanding user behavior.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause certain Platform features to stop working.

Jaya 11 uses industry-standard technology and processes to keep your data secure:

• SSL/TLS Encryption — All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage — Sensitive information is stored in encrypted databases.
• Two-Factor Authentication (2FA) — An additional layer of security for your account.
• Firewall & DDoS Protection — Robust security measures to defend against external cyberattacks.
• Regular Security Audits — Periodic audits conducted by third-party security experts.
• Restricted Access — Only authorized personnel can access data on a need-to-know basis.

You have the following rights regarding your personal data:

The Jaya 11 Platform may occasionally reference or link to third-party services (such as payment gateways). These services have their own privacy policies, and Jaya 11 is not responsible for them.

• When you visit a payment provider's website, their own privacy policy will apply.
• Our Platform does not control the data protection practices of third parties.
• It is your responsibility to review the privacy policy of any third party before transacting with them.

Jaya 11 is not intended for anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is carried out at registration.
• If a minor's account is identified, it will be immediately suspended and all associated data deleted.
• Parents may request the closure of their child's account.

Jaya 11 does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

Once the retention period expires, data is securely deleted or anonymized.

Jaya 11 may update this Privacy Policy from time to time. In the event of any changes:

• For significant changes, you will be notified in advance via email or a Platform notice.
• The "Last Updated" date at the top of this page is always kept current.
• Continued use of the Platform after any changes will be considered acceptance of the updated Policy.

We recommend checking this page regularly for updates.

For any questions, complaints, or requests regarding this privacy policy, please contact our data protection team:

• Email: support@jaya11.im
• Live Chat: Via the Platform's live chat feature.
• Help Center: Help Center A detailed guide is available on the page.

We respond to data protection requests within 30 business days.